Bottom-Line Impact

"We started using Aergo in Patient Accounts [a little more than a year ago] ...
"Last month we had the highest cash collections in the history of Saint Clares, our net AR days have decreased by 12, so I would highly recommend Escort."

  --Arlene McGough; Director, Patient Financial Svcs.; Saint Clares Health System

"Aergo has been very instrumental in making us one of the top 5 hospitals with regards to financial ratios (per NJ FAST reports) in NJ. Aergo has helped us reduce our days in accounts receivable and increase the speed of our cash recoveries.
"The software compliments our patient accounting software to give us the full functionality that we need to operate efficiently.
"I strongly recommend Aergo to anyone who wants to add efficiency to their existing process."

  --Eric Reyes; Director of Patient Accounts; Capital Health Systems

"Aergo has helped us improve productivity, lower our receivable, and lower the days in A/R. We have also been able to decrease the number of accounts being outsourced."

  --Dorothy Doran; Manager Patient Accounts & EDI; Saint Clares Health System

"Customer Service productivity and efficiency has improved enough to drop 1½ FTE's.
"Our A/R days are dropping, and we are meeting cash goals that we have never met before."

  --Elaine Benkis; Manager, Customer Service; Saint Clares Health System

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Stops Accounts from "Falling through the Cracks"

"As an outpatient billing supervisor, I have always dealt with a large volume of accounts. I have not, however, had a way to control the volume. With the Aergo system, none of our accounts end up in the 'black hole.' Our accounts are identified and prioritized."

  --Kathleen Gerbasio; Outpatient Supervisor; Holy Name Hospital

"Escort is a wonderful system. The technology and concept of this product helped me out tremendously. ... [Prior to Escort], a lot of my EOBs were missing, or in other words, they 'fell through the cracks.' Since Aergo came along, that problem has truly ended. I can keep better track of my payments. Every hospital billing department should invest in this system."

  --Tamika M. Gibson; EOB/Biller; Saint Michael's Medical Center

"My work load flows more smoothly now. [Escort] has been a great help for working EOBs, and excellent in keeping track of billing. Claims are no longer being missed or not billed. It has made billing and working EOBs, as well as follow-up much easier."

  --Ren Williams; IP Medicare Biller; Holy Name Hospital

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Accountability and Management Control

"Aergo has provided us with the tools to manage the billing department more efficiently and intelligently. We now have the abilty to monitor workloads and justify proper staffing levels. Escort's query tools and workflow organization makes it very easy to navigate the A/R. Prior to Escort, we had no way of knowing how many accounts were 'falling throug the cracks.' Now we know exactly where the backlogs are."

  --Marie Swarctz, C.P.A.M., Director, Patient Financial Svcs.; Holy Name Hospital

"As Patient Account Manager of four providers, I find Escort to be very beneficial in managing our billing department. I am now able to monitor productivity and determine each individual biller's level of competence. Staff members have a better understanding of what their daily tasks are. They no longer have any bills/EOBs 'falling through the cracks', therefore improving cash flow and facilitating clean-up of the A/R."

  --Ana da Silva; Patient Accounts Manager; Cathedral Healthcare System

"Before we started using Escort, we had no way of holding staff accountable. Escort gives me the ability to standardize procedures, perform quality control on all employees, and review my A/R in real time. Escort makes our staff more productive and proficient. It has even created some healthy competition among the staff."

  --Susan Milnes; Assistant Director, Patient Financial Svcs.; Holy Name Hospital

"We have been able to identify areas requiring attention, in addition to more efficiently managing our account follow-up, and expediting cash flow. We are now able to review each person's work effort and apply resources in a more meaningful manner.
"The staff, with very little training, was able to operate the system in a very short time frame. They find that they are more productive and the system prompts them by creating their daily work lists ... "

  --John Welborn; Director of Patient Accounting; Palisades Medical Center

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Work Organization

"When Escort was first introduced to our department my fondest hope was that it would help organize my desk, which was out of control. I remarked that I would like to see that by the time I was ready to retire. Aergo came across beautifully. Escort doesn't do your work for you but makes it easier to do the work."

  --Lucille C.; IP Biller; Holy Name Hospital

"Aergo has been a great help in keeping our A/R organized. It has tremendously helped the department in keeping the work flow running smoothly."

  --Claudia Caetano; OP Supervisor; Cathedral Healthcare System

" I like Escort because it's very organized. It tells you what needs to be done everyday. It reminds you of what to do with the accounts, so no accounts can be forgotten or ignored. It's very easy to learn."

  --Christine Bustos; Biller; Holy Name Hospital

"I have been using Escort for a while now, and I find that it definitely helps with my organizational skills. It keeps me on my toes and overall has been a good thing for me and my department. The staff at Aergo is very supportive. I think it's the Best!!!!"

  --Deborah David; Biller; Holy Name Hospital

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Productivity

"Escort is a great system. My work is better organized and it is easier to work my claims much faster. I like the fact that it doesn't let claims 'slip through the cracks'. The training was simple and within a couple of days, I felt like an expert."

  --Brian White; IP Biller; Holy Name Hospital

"I have been using Aergo for about 3 weeks and I have noticed that my work productivity is much higher. My work is better organized and it is easier to work with my claims. There is no need for stacks of trays to place follow-up work, or no need to clip small notes to folders to remind me what to do with them. All my folders can be kept in one drawer. I have no need to sift through my voucher to see what claims are mine. Escort does that for me. My workload flows much smoother now. I enjoy working on the Aergo software; it has made my job a lot easier."

  --Noelia Santiago; Medicaid IP Biller; Cathedral Healthcare System

"I think that with the Aergo System my work productivity increased significantly. I think of Escort as a thoughtful partner."

  --Zarema Sandler; Biller; Holy Name Hospital

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Staff Morale

"[Our billers] are very grateful that we chose Aergo Solutions."

  --Amy Marques; Director of Patient Accounts; Cathedral Healthcare System

"Employee productivity and morale have improved significantly. Employees that were struggling before Aergo are now efficient and able to keep their work up to date."

  --Dorothy Doran; Manager Patient Accounts & EDI; Saint Clares Health System

"Initially, I had my doubts about Escort, thinking it would add to my workload... but the organization it provides is immeasurable. The training was simple and within a couple of days the system became second nature."

  --Sonia Caballero; EOB/Biller; Columbus Hospital

"Escort is a great system. It's the best tracking system and work flows so much smoother. Thank You Aergo!"

  --Elizabeth Moore; Biller; Holy Name Hospital

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